I believe that your ecomm fulfilment system is a standalone operation from CIMS. Is there any opportunity to incorporate it into CIMS ? This will allow for a much better control of all aspects of the operation and KPI measurement if you have a single view.

Are other depts. using Prologic? If not how are you monitoring your intake schedule so you can plan resource?

Also you need to look into someone like Metapack , as having to manually create shipping labels is expensive and also prone to human error with regard to wrong addresses on parcels.

Does CIMS meet all you current business needs internally within the Warehouse and externally with other depts.? If not why not , what do you want it to do? …